Frequently Asked Questions
Everything you need to know about bringing KINTU into your home.
What materials are used in KINTU furniture?
We prioritize sustainability and durability by using FSC-certified solid woods, premium organic linens, and recycled metal alloys to ensure each piece lasts for generations.
How long will it take for my order to arrive?
Standard shipping typically takes 7-14 business days. For handcrafted or oversized items, delivery can take up to 4-6 weeks depending on your location and the specific artisan production cycle.
Do you offer white-glove delivery and assembly?
Yes, white-glove delivery is available for most furniture items at checkout. Our professional team will deliver, unpack, and assemble your items in the room of your choice, then remove all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How do I care for my KINTU textiles and rugs?
We recommend professional cleaning for all rugs. For textiles, please refer to the specific care label; most of our linens are machine washable on a gentle cycle with mild detergent.
Do you provide swatches before I make a purchase?
Absolutely. You can order a curated swatch kit of our wood finishes and fabric upholstery directly from our product pages to ensure the colors and textures fit perfectly in your space.